Banco Nacional is testing the use of artificial intelligence to contact clients about cards and loans. So far, 2,500 clients have been contacted by this means. The public will be notified when it’s being applied on a grander scale.
The bank authorities remind us that they never ask for passwords, pins, or personal data via phone calls. This applies for calls from staff and the new voice robot.
Scams often make it look like a call is coming from the bank’s phone number. You can protect yourself by not giving any pins or passwords over the phone.
The voice bot is being used to contact debtors. The goal is to provide information about payment commitments in a simple way. This virtual assistant saves lots of human effort and is efficient with repetitive tasks. It can provide personalized help with tasks like adjusting the pay dates for debts.
If there is a special situation that the virtual assistant can’t handle, the call can be escalated to a customer service agent.