Costa Rica News – As ICE begins to lose control of the telecommunications market in Costa Rica, it seems that they want to try to make as much as possible on their current customers. But what would you expect from one of the worst run government entities in Costa Rica.
Their internet and phone service in terrible, then throw in the fact that its customer service is to put things nicely, leaves something to be desired. I am being very nice with that comment. Now they want to jack up land line phone rates because they are losing money to other companies coming into Costa Rica that can offer decent alternatives to the government owned telecommunications giant.
Landline rates in Costa Rica have not changed in the last 9 years. What’s even more shocking is that the agency responsible for this regulation is now proposing an 80% hike in rates!
This proposal is following an even more ridiculous rate increase requested by the Costa Rican Electricity Institute. The revised plan would lower the rate of calls from landlines to cell phones but significantly increase landline to landline rates, which are already too high, according to many Ticos.
The Telecommunications Superintendency (SUTEL) will be studying the proposed increase beginning on Wednesday. The proposal dictates that the monthly base rate (which is for 1,650 minutes) will go from ₡1,850 to ₡3,392. That’s about $3.70 to $6.70. They also propose a 90% increase in charges for additional minutes. Right now an additional minute costs ₡4 and they will increase it to ₡7.80 if the plan is approved. Calls to cell phones would be ₡21, instead of ₡30 per minute.
The rate hike would also apply to IP telephone services countrywide. A public hearing will take place at 5 p.m. on Wednesday in the Public Services Regulatory Authority auditorium. Users can voice their opinions to SUTEL. The hearing can be viewed by a video conference in court rooms in every province. SUTEL will have a month to set the rates.
If SUTEL award this cost hike to ICE you know that it is not going to be based on their record of providing good service.