Costa Rica News – Well for a country in which finding good customer service is like finding a needle in a hay stack, the services sector in Costa Rica has grown enormously over the past 5 years. But I guess good customer service is not a necessity when it comes to the service industry.
In the services category includes goods that are not produced physically, but are the result of human labor: calls, data processing, financial analysis, development of software and payroll management, among others.
According to data from the Ministry of Foreign Trade, the share of services in gross domestic product reached 68% in 2011, compared to 58.5% in 2000.
“This has brought to Costa Rica a very important opportunity, we have 38,000 people working in this sector.All are world-class companies, “said Anabel Gonzalez, Minister of Foreign Trade.
Quarterly figures from Central Bank used to verify the impact of three activities within the sector: travel (tourism), information services and information technology ( call centers and software) and business services (finance, engineering, accounting and design).
Although the trips provide an important resource to industry growth, are computer services and the operating business as drivers of activity.
Exports of these two subsectors have tripled in five years, from $ 695 million in 2006 to almost $ 2,100 million in 2011. Also, from 2010, their combined exports surpassed tourism in annual sales services.